All sales are customized to you and your company.  All sales are final and non-refundable.  “In hand” proofs can be provided to you at a fee, prior to ordering.  All approvals on orders and design will be done by email.  All approvals are considered final, as we they go into the production schedule.  As we want to accommodate our customers, we can not guarantee that an order can be changed or stopped once approval has been given.  Our items are not made by machines, they are “handmade” by our masters, items may vary slightly from each other.  Some of our colors are custom, that being said each batch may vary slightly and from item to item.

As we try our very best to keep a uniform look to all of our items, there may be some variation and imperfections.  As our process is “one of a kind”, that is also what makes your item top notch and not like any other.